Terms and Conditions

These Terms and Conditions apply when you access or use The Grand Navarasa website or progressive web app. By using the website, you agree to these terms and our Privacy Policy. If you do not agree, please do not use the website.

Our website may be made available in preview mode while we prepare online ordering. In preview mode, visitors can explore our restaurant, catering services, menu and policies, but cannot create an account, add items to a cart, place an order or make a payment.

Preview mode is an intentional service stage and does not affect normal dine-in operations at our restaurant.

Menu items, descriptions, images, prices and availability shown on the website are indicative and may change without notice. The price and availability confirmed at the restaurant or during a completed online checkout will apply.

When online ordering is enabled, orders placed through this website are for customer pickup from 6/159 Thirumanjana Veedhi, Natchiyar koil, Kumbakonam, Tamil Nadu - 612602. We do not currently provide delivery or shipping through this website.

An order is accepted only after you receive a successful order confirmation. We may decline or cancel an order if an item is unavailable, the restaurant is unable to fulfil it, payment is unsuccessful, or the information provided is incomplete.

Some ordering features may require you to sign in. You are responsible for providing accurate contact information and for activity performed through your account. We handle personal information as described in our Privacy Policy.

When payments are enabled, they will be processed by an authorised third-party payment gateway. We do not store full card, UPI PIN or banking credentials. An order is not confirmed merely because a payment attempt has been initiated.

Cancellation eligibility and refund timelines are set out in our Cancellation and Refund Policy. Because food is prepared to order, a cancellation may not be possible after preparation has begun.

We are a vegetarian restaurant. Please contact us before ordering if you have a food allergy or dietary concern. Although we take reasonable care, our kitchen handles common allergens and cannot guarantee the complete absence of cross-contact.

You must not misuse the website, attempt unauthorised access, disrupt its operation, submit fraudulent orders, or copy and commercially reuse our brand, menu, images or content without written permission.

We may update, pause or withdraw website features when necessary. To the extent permitted by law, The Grand Navarasa is not responsible for indirect losses caused by third-party networks, payment services, device issues or events outside our reasonable control. Nothing in these terms limits rights that cannot legally be excluded.

These terms are governed by the laws of India. Subject to applicable consumer law, disputes will be subject to the courts having jurisdiction in Tamil Nadu.

Questions about these terms can be sent to thegrandnavarasa@gmail.com or raised through our general enquiries number at +91 63812 28166.