Terms and Conditions

These Terms and Conditions apply when you access or use The Grand Navarasa website or progressive web app. By using the website, you agree to these terms and our Privacy Policy. If you do not agree, please do not use the website.

You can browse the menu, sign in, add items to your cart and place an order for pickup when ordering is available during restaurant service hours. Adding items to a cart does not reserve them or confirm an order.

Menu items, descriptions, images, prices and availability shown on the website are indicative and may change without notice. The price and availability confirmed at the restaurant or during a completed online checkout will apply.

Menu images are for illustration only; the appearance and presentation of food served may differ from what is shown.

Orders placed through this website are for customer pickup from 6/159 Thirumanjana Veedhi, Natchiyar koil, Kumbakonam, Tamil Nadu - 612602. We do not provide delivery or shipping for website food orders.

An order is accepted only after you receive a successful order confirmation. We may decline or cancel an order if an item is unavailable, the restaurant is unable to fulfil it, payment is unsuccessful, or the information provided is incomplete.

Some ordering features may require you to sign in. You are responsible for providing accurate contact information and for activity performed through your account. We handle personal information as described in our Privacy Policy.

Online payments are processed through Razorpay. The payable amount is shown before checkout. We do not store full card details, UPI PINs or banking credentials. An order is not confirmed merely because a payment attempt has been initiated; please use your order confirmation or contact us if the payment status is unclear.

Cancellation eligibility and refund timelines are set out in our Cancellation and Refund Policy. Because food is prepared to order, a cancellation may not be possible after preparation has begun.

We are a vegetarian restaurant. Please contact us before ordering if you have a food allergy or dietary concern. Although we take reasonable care, our kitchen handles common allergens and cannot guarantee the complete absence of cross-contact.

You must not misuse the website, attempt unauthorised access, disrupt its operation, submit fraudulent orders, or copy and commercially reuse our brand, menu, images or content without written permission.

We may update, pause or withdraw website features when necessary. To the extent permitted by law, The Grand Navarasa is not responsible for indirect losses caused by third-party networks, payment services, device issues or events outside our reasonable control. Nothing in these terms limits rights that cannot legally be excluded.

These terms are governed by the laws of India. Subject to applicable consumer law, disputes will be subject to the courts having jurisdiction in Tamil Nadu.

Questions about these terms can be sent to thegrandnavarasa@gmail.com or raised through our general enquiries number at +91 63812 28166.