Privacy Policy

1. Who We Are

The Grand Navarasa ("we", "our", "us") is a pure vegetarian restaurant located at 6/159 Thirumanjana Veedhi, Natchiyar Koil, Kumbakonam, Tamil Nadu – 612602, India. This privacy policy explains how we collect, use, and protect information when you use our website or installable web app.

For any privacy-related questions, you can reach us at thegrandnavarasa@gmail.com or call our general enquiries number at +91 63812 28166.

2. Information We Collect

We collect only the minimum information necessary to provide our services:

• Name — To personalise your orders and account.
• Phone number — To contact you about your order status and pickup updates.
• Email address — To identify your account and communicate about orders or support.
• Order and pickup details — To prepare the correct items and coordinate collection.
• Order history — To show your previous orders and help resolve support requests.
• Payment references — To confirm payments and resolve payment or refund queries.

We do not store full card details, UPI PINs or banking credentials. Payment details are entered with Razorpay; we receive the references needed to confirm the transaction and support you.

3. How We Use Your Information

Your information is used solely to operate and improve our service:

• Process and fulfil your food orders
• Show order status and contact you when needed about an order
• Respond to your questions and support requests
• Improve our menu, app, and overall experience
• Comply with applicable legal obligations

4. We Do Not Sell Your Data

We never sell, rent, trade, or share your personal information with advertisers, data brokers, or any third parties for their own marketing purposes. Your data belongs to you — full stop.

5. Third-Party Services

We use a limited set of trusted third-party services to operate our platform. Each is bound by their own privacy policies and may process data only as needed:

• Razorpay — Processing online payments and providing payment references.
• Google authentication — Signing in to your customer account.

We do not pass your personal data to these services beyond what is technically required for the transaction.

6. Data Security

We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse. Our platform uses HTTPS encryption, secure cloud infrastructure, and access controls to keep your data safe.

No online system can guarantee absolute security. If you have a concern about your account or personal information, please contact us using the details below.

7. Data Retention

We retain account, order and payment records for as long as needed to operate our service, resolve disputes and meet applicable recordkeeping obligations. You may request access, correction or deletion of your personal information by contacting us; some records may need to be retained where required by law.

8. Cookies & Local Storage

Our website and app use cookies and browser local storage for essential functions such as keeping you signed in, remembering your cart, and storing your app preferences. We do not use tracking or advertising cookies.

You can clear cookies and local storage at any time through your browser or device settings, though this may affect some functionality.

9. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your account and data
• Lodge a complaint with a data protection authority

To make a request, please email us at thegrandnavarasa@gmail.com. We will review it and respond in accordance with applicable law.

10. Children's Privacy

Online ordering is intended for adults. If you believe a child has provided personal information without appropriate consent, please contact us so we can review and address it.

11. Changes to This Policy

We may update this policy to reflect changes in our practices or legal obligations. The "Last updated" date at the top of this page shows when it was revised. Please review this page for changes.

12. Contact Us

If you have any questions or concerns about this privacy policy or how we handle your data, please get in touch: