Privacy Policy

1. Who We Are

The Grand Navarasa ("we", "our", "us") is a pure vegetarian restaurant located at 6/159 Thirumanjana Veedhi, Natchiyar Koil, Kumbakonam, Tamil Nadu – 612602, India. This privacy policy explains how we collect, use, and protect information when you use our website or mobile application.

For any privacy-related questions, you can reach us at thegrandnavarasa@gmail.com or call our general enquiries number at +91 63812 28166.

2. Information We Collect

We collect only the minimum information necessary to provide our services:

• Name — To personalise your orders and account.
• Phone number — To contact you about your order status and pickup updates.
• Email address — To send order confirmations and important notices.
• Order and pickup details — To prepare the correct items and coordinate collection.
• Order history — To let you reorder easily and improve our menu.
• Device & usage data — Basic analytics such as page visits and app interactions, collected anonymously.

We do not collect sensitive information such as payment card details — all payments are processed securely through trusted third-party payment gateways.

3. How We Use Your Information

Your information is used solely to operate and improve our service:

• Process and fulfil your food orders
• Send order confirmations and status updates
• Respond to your questions and support requests
• Improve our menu, app, and overall experience
• Send occasional offers or updates (only if you opt in)
• Comply with applicable legal obligations

4. We Do Not Sell Your Data

We never sell, rent, trade, or share your personal information with advertisers, data brokers, or any third parties for their own marketing purposes. Your data belongs to you — full stop.

5. Third-Party Services

We use a limited set of trusted third-party services to operate our platform. Each is bound by their own privacy policies and may process data only as needed:

• Razorpay or another authorised payment gateway — Secure processing of online payments when ordering is enabled.
• Google authentication — Account sign-in when ordering accounts are enabled.
• Cloud hosting providers — Secure hosting and operation of the website and ordering service.

We do not pass your personal data to these services beyond what is technically required for the transaction.

6. Data Security

We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse. Our platform uses HTTPS encryption, secure cloud infrastructure, and access controls to keep your data safe.

While no system is 100% infallible, we are committed to maintaining industry-standard security practices and will notify affected users promptly in the unlikely event of a breach.

7. Data Retention

We retain your personal data only as long as necessary to provide our services or as required by law. Order history is kept for up to 2 years to support reordering and dispute resolution. You may request deletion of your account and associated data at any time by contacting us.

8. Cookies & Local Storage

Our website and app use cookies and browser local storage for essential functions such as keeping you signed in, remembering your cart, and storing your app preferences. We do not use tracking or advertising cookies.

You can clear cookies and local storage at any time through your browser or device settings, though this may affect some functionality.

9. Push Notifications

If you allow push notifications through our app, we may send you order status updates and occasional offers. You can withdraw this permission at any time from your device or browser notification settings. We will never send spam.

10. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your account and data
• Opt out of marketing communications at any time
• Lodge a complaint with a data protection authority

To exercise any of these rights, please email us at thegrandnavarasa@gmail.com. We will respond within 30 days.

11. Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their data, please contact us and we will delete it promptly.

12. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or for legal reasons. When we do, we will update the "Last updated" date at the top of this page. For significant changes, we will notify you via the app or email. Continued use of our service after changes constitutes your acceptance.

13. Contact Us

If you have any questions or concerns about this privacy policy or how we handle your data, please get in touch: