Cancellation and Refund Policy

To request a cancellation, call the restaurant landline immediately at 0435 246 8500. We can accept a cancellation only if preparation has not started. Once food preparation has begun, the order cannot normally be cancelled because it is made for immediate consumption.

If we cannot fulfil a paid order because an item is unavailable, the restaurant is closed unexpectedly, or another issue prevents preparation, we will offer a suitable replacement or cancel the affected item or order and initiate an eligible refund.

Please check your package at pickup. If an item is missing, incorrect, or materially different from the confirmed order, notify our team promptly and retain the order confirmation. We will review the issue and may replace the item or provide an appropriate refund.

Personal taste preferences, late collection, or incorrect details supplied by the customer do not normally qualify for a refund.

If money is debited but no order is confirmed, or a duplicate payment is captured, contact us with the payment reference. After verification with the payment provider, an eligible amount will be refunded to the original payment method.

Approved refunds will normally be initiated within 5–7 business days. Your bank or payment provider may require additional time to credit the amount. Refunds are made only to the original payment method unless applicable law requires otherwise.

Call the restaurant landline at 0435 246 8500 or email thegrandnavarasa@gmail.com with your order number, payment reference and a brief description of the issue.