Pickup and Shipping Policy

When online ordering becomes available, all website orders must be collected by the customer from our restaurant at 6/159 Thirumanjana Veedhi, Natchiyar koil, Kumbakonam, Tamil Nadu - 612602. No delivery fee or shipping charge will apply because we do not currently offer delivery through this website.

An estimated preparation or pickup time will be shown with the confirmed order. This is an estimate and may change during busy periods, large orders or events outside our reasonable control. We will make reasonable efforts to have your order ready within the communicated window.

Please bring the order confirmation or the phone number used for the order. The customer is responsible for checking that the collected package matches the order before leaving the restaurant and for transporting it safely after collection.

If you expect to be late, please call us as soon as possible. Prepared food is perishable; quality and temperature may reduce when an order is collected late. We cannot guarantee replacement or refund for an order that was prepared correctly but not collected within a reasonable time.

For help with an order or collection, call the restaurant landline at 0435 246 8500 or email thegrandnavarasa@gmail.com.